Very soon, we’re all going to be asking restaurants and retail stores if they accept phones for payment, instead of cash or credit. That day is just around the corner for Sprint customers. As you may have heard, Google has unveiled a new app called Google Wallet that is actually intended to replace our wallets and everything inside.
Currently, the app only works on Sprint’s Google Nexus S phone but the company says that it’s in talks with every major Android phone maker. Imagine…using your phone to pay for items at CVS or RadioShack. It’s not that unbelievable, right? In coming weeks, Google says more companies will be added including Subway, Macy’s, Walgreens and Bloomingdale’s.
Hearing this news, it makes me think more about how important advanced technology is to the future of business. Here’s my prediction. I think that consumers are going to come to expect businesses to be up-to-date with their tech. And the ones that are not will lose customers.
“What? No online ordering? Forget it. I’m not waiting in line.”
“What do you mean I have to print out the coupon? Can’t I just show you on my phone?”
“You don’t accept Google Wallet? I thought you would...”
We’re already hearing these kinds of comments now. Consumers have certain expectations when it comes to tech and they’re only going to get higher.